Customer Retention & Community (9)

Service Description

What is it? A look at how to keep customers engaged, loyal, and active ambassadors for your brand. Why is it important? It’s cheaper to retain a customer than to acquire a new one. Communities create ongoing value and drive organic growth. How do you implement it? Set up a customer feedback loop. Build a simple community hub (e.g. newsletter, WhatsApp, Slack). Use inclusive content to keep people feeling seen and connected.